Returns, Refunds, and Complaints at Flower Delivery Lea Bridge

Our Fresh Flowers Guarantee in Lea Bridge

At Flower Delivery Lea Bridge, we are committed to delivering only the freshest, highest quality flowers to our valued customers in Lea Bridge and the neighbouring communities. As a trusted local florist, our reputation is built on reliability and a genuine care for the satisfaction of households and businesses throughout the area.

Freshness Window

All our bouquets and arrangements are hand-selected and prepared on the day of dispatch to ensure maximum freshness. We guarantee that your flowers will remain fresh and vibrant for at least five days from the day of delivery, provided they are cared for according to the instructions supplied with each order. Should your flowers not meet this standard, we are here to support you with a prompt resolution.

Damaged-on-Arrival Policy

Your satisfaction is our top priority. While every delivery is carefully packaged, should you receive flowers that arrive damaged or do not reflect our usual high standard, please contact us within 24 hours of delivery. To help us efficiently process your claim, we may request photos of the flowers and packaging. This helps us determine the cause and offer you the best possible solution.

Refunds and Replacements Options

If your flowers are damaged on arrival, fail to meet our five-day freshness guarantee, or there is another issue with your order, you can choose between a refund or a replacement. We will discuss your preferences and arrange a suitable resolution as swiftly as possible. Refunds, if chosen, will be processed to the same payment method originally used. Replacements will be dispatched at the earliest opportunity, tailored to your initial selection or a similarly valued alternative if required due to stock availability.

Returns Process

Due to the perishable nature of fresh flowers, we generally do not request returns of the original arrangement; however, any concerns regarding freshness or quality must be reported within five days of receipt. Please keep your flowers unaltered until we advise on the next steps—this assists in ensuring a fair and thorough assessment.

Complaints Process

We take all complaints seriously and welcome the opportunity to learn and grow from our customers’ feedback. If you wish to make a complaint, please reach out to us with your order details and a brief description of the problem. Our experienced team will investigate your concerns promptly and work directly with you to find a satisfactory solution. We aim to resolve all complaints within seven working days and pride ourselves on maintaining open, honest communication throughout the process.

Trusted Local Florist in Lea Bridge

Flower Delivery Lea Bridge is honoured to serve both residents and businesses in the Lea Bridge area. Our dedication to quality and service is our hallmark—whether you need a single bouquet or regular floral arrangements. You can order from us with confidence, knowing that every purchase is protected by our fresh flower guarantee and transparent policies. Thank you for letting us be your local florist of choice.