Terms & Conditions – Online Flower Delivery Lea Bridge

Introduction

Welcome to our Terms & Conditions for Flower Delivery Lea Bridge. These terms regulate your use of our online flower delivery service. By placing an order with us, whether for yourself or as a gift, you are agreeing to these terms in full. Please read them carefully; they apply to all customers ordering from, or for delivery to, Lea Bridge and its surrounding areas. These Terms & Conditions intend to provide clarity regarding the order process, payments, cancellations, liability, use of personal data and the governing law for our flower delivery services. Should you disagree with any item herein, please refrain from using our services.

Service Coverage and Eligibility

Our online flower delivery service is available to customers residing in, or requesting delivery to, the Lea Bridge area and surrounding localities. To use our services, you must be at least 18 years of age and legally capable of entering into binding contracts. By placing an order, you confirm that all details provided are true, accurate and complete.

Order Process

You may place an order for flower delivery via our online platform. Upon selecting your preferred floral items and any add-ons, ensure you complete all requisite fields, including the recipient’s name, address, and any particular delivery instructions. When your order is submitted, you will receive a confirmation to acknowledge receipt of your order. This confirmation does not constitute acceptanceof your order but is an acknowledgement of your intention to purchase.

Our acceptance of your order, and the formation of a binding contract, occurs when we dispatch your selected flowers and/or related gifts. Should we be unable to fulfil your order for any reason (such as inability to procure specific flowers, unavailable delivery timeslot, or incomplete information), we reserve the right to decline or cancel your order at any stage prior to dispatch. In these cases, any payment taken will be promptly refunded using your original payment method.

Product Descriptions and Substitutions

We endeavour to display and describe all our floral products as accurately as possible. However, due to seasonal and supply variations, certain flowers or packaging may be unavailable at short notice. In such circumstances, we reserve the right to substitute blooms or packaging with alternatives of equal or greater value and similar style or colour. All images and descriptions on our website are for illustrative purposes and may vary from the delivered item.

Delivery Policy

We provide flower delivery services to addresses across Lea Bridge and surrounding areas. Delivery options and times (such as same-day or next-day delivery) are clearly indicated during the checkout process. While we endeavour to fulfil all deliveries within the selected window, external factors may sometimes result in delays (e.g., adverse weather, traffic disruptions, or recipient unavailable). In such cases, we will exert reasonable effort to inform you and arrange for redelivery where feasible.

If no one is available at the delivery address, we may attempt to leave the flowers with a neighbour, in a secure location, or contact the recipient to arrange an alternative. If none of these options are practicable, the flowers may be returned to us, and the customer is responsible for arranging redelivery or collection, which may incur further charges.

Payments

Payment for all orders must be made in full at the time of placing your online order. We accept major debit and credit cards via our secure payment gateway. By providing payment details, you represent and warrant that you are authorised to use the card or payment method and that sufficient funds or credit facilities are available to cover the total cost of your order. We do not store any payment card details on our servers; all transactions are encrypted and handled by trusted third-party payment processors.

Prices for all products are quoted in pounds sterling (GBP) and include applicable VAT unless otherwise stated. Any delivery charges will be clearly stated prior to completing your purchase.

Cancellations and Amendments

We understand that circumstances can change. If you wish to cancel or amend your flower delivery order, you must notify us as soon as possible. Orders can ordinarily be cancelled or changed up to 24 hours before the scheduled delivery date for standard products, or as otherwise specified during the ordering process. Due to the perishable nature of flowers, cancellations or amendments within 24 hours of delivery or after your order has been dispatched may not be possible or may incur charges equal to the value of the perished products.

For orders for particular occasions such as Valentine’s Day, Mother’s Day, or bespoke arrangements, stricter cut-off times may apply and will be communicated at the point of order. Refunds for eligible cancellations are processed using the original method of payment within a reasonable timeframe.

Returns and Quality Assurance

We are committed to delivering flowers of the highest quality and freshness. Upon receipt, please inspect your delivery. In the rare event that your flowers arrive damaged, wilted, or otherwise unsatisfactory, please notify us within 24 hours of receipt, providing photographic evidence if possible. We will, at our sole discretion, offer a replacement, repair, or refund as appropriate.

Due to the highly perishable nature of flowers, we regret that returns are not generally accepted unless the goods are faulty, damaged on arrival, or do not match your order. Where a return is authorised, you may need to return all or part of the original order at your expense unless otherwise agreed.

Customer Obligations

By placing an order for flower delivery in Lea Bridge, you agree to:

• Provide updated, complete, and accurate information regarding the recipient and delivery address.
• Ensure any recipient under 18 years of age is supervised for delivery and is not the direct recipient of alcohol or restricted items (if applicable).
• Not use our service for any unlawful purpose or in any way that breaches these Terms & Conditions.
• Pay all fees associated with your order, including additional charges if re-delivery is required due to inaccurate information provided.

Liability

We strive to ensure your online flower delivery experience in Lea Bridge is reliable and satisfactory. However, our liability to you is strictly limited as follows:

• We are not liable for indirect or consequential losses, including but not limited to loss of business, goodwill, or emotional distress.
• Our liability is limited to the total value of your order unless otherwise required by law.
• We are not responsible for late or missed deliveries due to circumstances beyond our reasonable control, including but not limited to third-party courier delays, supply interruptions, or events of force majeure.
• Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any implied rights under statutory consumer legislation.

Intellectual Property

All trademarks, content (including photographs, text, and design), trade names and logos displayed on our website are the property of our company or our licensors. Use, copying or reproduction of these materials is prohibited without prior written consent, except for the purpose of viewing and ordering from our site.

Data Protection and Privacy

All personal data collected during the ordering process is handled in accordance with applicable UK data protection laws. Your details are used solely for processing your order and fulfilling delivery. Unless you opt-in for marketing, your information will not be used for promotional purposes or shared with third parties except as necessary for order fulfillment. Further information can be found in our Privacy Policy.

Force Majeure

We will not be in breach of these terms nor liable for delay or failure to perform our obligations if caused by circumstances beyond our control. Such events include, but are not limited to, severe weather, flood, fire, strikes, pandemics, governmental actions, or failure of suppliers or carriers.

Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from these terms, or relating to the use of our online flower delivery service in Lea Bridge and surrounding areas, shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. Your statutory rights as a UK consumer are not affected by these terms.

Variation and Updates

We reserve the right to amend these Terms & Conditions at any time. Changes will be posted on our website and take immediate effect for all new orders. It remains your responsibility to review these terms prior to placing each order to ensure you understand and agree to the current terms.

Entire Agreement

These Terms & Conditions constitute the entire agreement between you and us concerning online flower delivery in Lea Bridge and supersede any prior discussions, communications, or agreements. Should any part of these terms be invalid or unenforceable, all other provisions shall remain effective to the fullest extent permitted by law.

Contact and Customer Service

If you have any questions or concerns regarding these Terms & Conditions, your order, or the flower delivery service we provide to Lea Bridge and surrounding areas, please contact our customer service team using the details provided in the contact section of our website. We aim to address all concerns promptly and professionally.

Note: These Terms & Conditions apply to customers ordering flower delivery within Lea Bridge and the nearby localities. Please ensure you review all details during your purchase and keep a copy of these terms for your records.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Lea Bridge, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Lea Bridge.

For assistance with orders, returns or account queries, please fill out the Contact Us form.